Institute of Service and Relationship Management


Welcome to the website of the Institute for Service and Relationship Management (ISRM).

Hamster buying behaviour - Interview with Prof. Marchand

After the first increase in COVID-19 infections in March 2020, these numbers are currently rising significantly again in October. Already, hamster buying behaviour can be observed again in some supermarkets. Prof. Marchand is researching this behaviour and explained possible reasons in an interview...


The Gameboy turns 30 - Interview with Prof. Marchand

On the occasion of the 30th anniversary of the Gameboy, the WAZ conducted an interview with Prof. Marchand on Sunday, which you can read here.


Interview welcoming Prof. Marchand

On 1 October 2020, Professor Dr. André Marchand took over as successor to Prof. Dr. Dr. h.c. Löbler as the Marketing Professorship at Leipzig University and presents his main areas of work in a short interview.

Dear Professor Marchand, welcome to the University of Leipzig! A typical welcome...



The Institute for Service and Relationship Management unites a total of five professorships. We cordially invite you to get to know the different professorships!


Grafik zum Foschungsprofilbereich "Globale Verflechtungen" von Daniel Janetzki / Visionauten

Publications & Projects

Learn more about our research projects, cooperations and the publications published at the Institute.

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