The inaugural issue of the Journal of Smart Tourism includes an overview paper by Rainer Alt that elaborates on the digital transformation that is occcuring in the restaurant industry. It presents a process-oriented view on these businesses that distinguishes front- and back-of-the house processes and many digital innovations that are occuring in these areas. In addition, the article discusses the impact of new technologies such as social media, internet of things and robotics, distributed ledger technology as well as artificial intelligence. The article is structured in four chapter:
1. Changing Restaurant Industry
2. Restaurant Processes and Systems
3. Innovation with Digital Services
4. Implications and Conclusions
The article is available on the journal website in the final version as well as on Researchgate in the author version.