2021 |
| Alt, R., Göldi, A., Österle, H., Portmann, E., Spiekermann, S., Life Engineering - Towards a New Discipline, in: Business & Information Systems Engineering 63(2021)2. |
| Alt, R., Heinzl, A., Weinhardt, C. Introduction to the WI2021 Track: Future of Digital Markets and Platforms, Proceedings 17. International Conference on Wirtschaftsinformatik (WI 2021), Duisburg-Essen. |
| Human, S., Neumann, G., Alt, R., Human-centricity in a Sustainable Digital Economy, in: Proceedings 54. Hawaii International Conference on System Sciences (HICSS 2021). |
| Schmidt, R., Alt, R., Nurcan, S., Social Information Systems, in: Proceedings 54. Hawaii International Conference on System Sciences (HICSS 2021). |
| Schmidt, R., Alt, R., Zimmermann, A., A Conceptual Model for Assistant Platforms, in: Proceedings 54. Hawaii International Conference on System Sciences (HICSS 2021). |
2020 |
| Alt, R., Electronic Markets on Blockchain Markets, in: Electronic Markets 30(2020)2, pp. 181-188. |
| Alt, R., Electronic Markets on Business Model Development, in: Electronic Markets 30(2020)3, pp. 405-411. |
| Alt, R., Electronic Markets on Sustainability, in: Electronic Markets 30(2020)4, pp. 667-674. |
| Alt, R., Evolution and Perspectives of Electronic Markets, in: Electronic Markets 30(2020)1, pp. 1-13. |
| Alt, R., Leimeister, J.M., Priemuth, T., Sachse, S., Urbach, N., Wunderlich, N., Software-defined Business - Implications for IT Management, in: Business & Information Systems Engineering 62(2020)6, pp. 609-621. |
| Alt, R., Wende, E., Blockchain Technology in Energy Markets: An Interview with the European Energy Exchange, in: Electronic Markets 30(2020)2, pp. 325-330. |
| Anke, J., Ebel, M., Pöppelbuss, J., Alt, R., How to Tame the Tiger - Exploring the Means, Ends and Challenges in Smart Service Systems Engineering, in: Proceedings 28. European Conference on Information Systems (ECIS 2020), Marrakesh. |
| Anke, J., Pöppelbuss, J., Alt, R., It Takes More than Two to Tango: Identifying Roles and Patterns in Multi-Actor Smart Service Innovation, in: Schmalenbach Business Review 72(2020). |
| Anke, J., Pöppelbuss, J., Alt, R., Joining Forces: Understanding Organizational Roles in Inter-organizational Smart Service Systems Engineering, in: Proceedings 15. International Conference on Wirtschaftsinformatik / Business Information Systems (WI2020), Potsdam. |
| Blöcher, K., Alt, R., AI and Robotics in the European Restaurant Sector: Assessing Potentials for Process Innovation in a High-Contact Service Industry, in: Electronic Markets 30(2020). |
| Blöcher, K., Wittwer, M., Alt, R., Customer Data Mapping - A Method for data-driven Service Innovation, in: Proceedings 15. International Conference on Wirtschaftsinformatik / Business Information Systems (WI2020), Potsdam. |
| Chagas, B.N.R., Viana, J., Reinhold, O., Lobato, F.M.F., Jacob Jr., A.F.L., Alt, R., A Literature Review of the Current Applications of Machine Learning and Their Practical Implications, in: Web Intelligence 18(2020)1, pp. 69-83. |
| Dietzmann, C., Alt, R., Assessing the Business Impact of Artificial Intelligence, in: Proceedings 53. Hawaii International Conference on System Sciences (HICSS). |
| Dietzmann, C., Heines, R., Alt, R., The Convergence of Distributed Ledger Technology and Artificial Intelligence: An End-to-End Reference Lending Process for Financial Services, in: Proceedings 28. European Conference on Information Systems (ECIS 2020), Marrakesh. |
| Hrach, C., Alt, R., Configuration Approach for Analytical Service Models - Development and Evolution, in: Proceedings 22. International Conference on Business Informatics (CBI 2020), IEEE, Antwerp. |
| Neumann, G., Human, S., Alt, R., Introduction to the Minitrack on End-User-Empowerment in the Digital Age, in: Proceedings 53. Hawaii International Conference on System Sciences (HICSS 2020). |
| Noll, D., Alt, R., Internet-of-Things Marketplaces: State-of-the-Art and the Role of Distributed Ledger Technology, in: Abramowicz W., Klein G. (eds), Business Information Systems, Proceedings 23. International Conference on Business Information Systems (BIS 2020), Springer, Cham, pp. 337-350. |
| Schmidt, R., Alt, R., Nurcan, S., Introduction to the Minitrack on Social Information Systems, in: Proceedings 53. Hawaii International Conference on System Sciences (HICSS 2020). |
| Silva, J.L.F. Jr., Viana, J., Reinhold, O., Jacob, A.F.L., Alt, R., Lobato, F.M.F., Social CRM Tools: A Systematic Mapping Study, in: Abramowicz, W., Klein, G. (Eds.), Business Information Systems Workshops, Springer, Cham, pp. 250-261. |
| Viana, J., van der Zandt, M., Reinhold, O., Alt, R., Outsourcing of Social CRM Services in German SMEs, in: Abramowicz, W., Klein, G. (Eds.), Business Information Systems Workshops (BIS 2020), Springer, Cham, pp. 215-228. |
2019 |
| Alt, R., Electronic Markets on Digital Transformation Methodologies, in: Electronic Markets 29(2019)3, pp. 307-313. |
| Alt, R., Demirkan, H., Ehmke, J.F., Moen, A., Winter, A., Smart Services - The Move to Customer Orientation, in: Electronic Markets 29(2019)1, pp. 1-6. |
| Alt, R., Ehmke, J.F., Haux, R., Henke, T., Mattfeld, D.C., Oberweis, A., Paech, B., Winter, A., Towards Customer-induced Service Orchestration - Requirements for the Next Step of Customer Orientation, in: Electronic Markets 29(2019)1, pp. 79-91 (Download of author version). |
| Alt, R., Reinhold, O., Social Customer Relationship Management: Fundamentals, Applications, Technologies, Springer, Cham. |
| Alt, R., Zimmermann, H.-D., Electronic Markets on Platform Competition, in: Electronic Markets 29(2019)2, pp. 143-149. |
| Bär, S., Reinhold, O., Alt, R., The Role of Cross-Domain Use Cases in IoT – A Case Study Analysis, in: Proceedings 52. Hawaii International Conference on System Sciences (HICSS 2019). |
| Dietzmann, C., Alt, R., How IT-related Financial Innovation Influences Bank Risk-taking: Results from an Empirical Analysis of Patent Applications, in: Proceedings 21. International Conference on Business Informatics (CBI 2019), IEEE, Moscow. |
| Lange, M., Leiter, C., Alt, R., Defining and Delimitating Distributed Ledger Technology: Results of a Structured Literature Analysis, in: DiCiccio, C. et al. (Eds.), Business Process Management: Blockchain and Central and Eastern Europe Forum, Springer, Cham, pp. 43-54 (Download of author version). |
| Reinhold, O., A Framework for Integrated Social CRM – Linking Social Media and CRM on the Strategic, Process and System Level, Doctoral Thesis, Leipzig University. |
| Reinhold, O., Alt, R., The Role of Social CRM in Social Information Systems: Findings from Four Case Studies, in: Proceedings 52. Hawaii International Conference on System Sciences (HICSS 2019). |
| Schmidt, R., Alt, R., Nurcan, S., Introduction to the Minitrack on Social Information Systems, in: Proceedings 52. Hawaii International Conference on System Sciences (HICSS 2019). |
| Viana, J., van der Zandt, M., Reinhold, O., Alt, R., Social CRM Services in Digital Marketing Agencies: A Preliminary Study on Service Offerings in Germany. in: Abramowicz, W., Corchuelo, R. (Eds.), Business Information Systems Workshops. BIS 2019. Lecture Notes in Business Information Processing, Vol 373. Springer, Cham, pp. 383-395. |
2018 |
| Alt, R., Electronic Markets on Current General Research, in: Electronic Markets 28(2018)2, pp. 123-128. |
| Alt, R., Electronic Markets on Digitalization, in: Electronic Markets 28(2018)4, pp. 397-402. |
| Alt, R., Auth, G., Kögler, C., Transformation of Consulting for Software-Defined Businesses – Lessons from a DevOps Case Study in a German IT Company, in: Nissen, V. (Ed.), Advances in Consulting Research - Recent Findings and Practical Cases, Springer, Cham, pp. 316-331. |
| Alt, R., Beck, R., Smits, M.T., FinTech and the Transformation of the Financial Industry, in: Electronic Markets 28(2018)3, pp. 235-243. |
| Alt, R., Franke, M. (Hrsg.), Fit for Digital Publishing - Marktüberblick und Newsletter-Marketing, Working report 13, Information Systems Institute, Leipzig University. |
| Alt, R., Zimmermann, H.-D., Electronic Markets on Networked Media, in: Electronic Markets 28(2018)1, pp. 1-6. |
| Blöcher, K., Alt, R., An Approach for Customer-centered Smart Service Innovation Based on Customer Data Management, in: Proceedings International Conference on Exploring Service Science (IESS), Karlsruhe. |
| Burdensky, D., Kneissl, B., Alt, R., Deskriptive Analyse von Kennzahlenrelationen, in: Proceedings Multi-Conference Wirtschaftsinformatik (MKWI 2018), Lüneburg, pp. 59-70. |
| Chagas B., Viana J., Reinhold O., Lobato F., Jacob Jr. A., Alt R., Current Applications of Machine Learning Techniques in CRM: A Literature Review and Practical Implications, in: Proceedings Web Intelligence 2018 (WI18), IEEE, Santiago de Chile. |
| Hrach, C., Alt, R., Functional Service Description on Service Marketplaces, in: Proceedings Multi-Conference Wirtschaftsinformatik (MKWI 2018), Lüneburg, pp. 569-575. |
| Nau, A., Social Media Analytics - Eine Analyse der Funktionalitäten kostenfreier Werkzeuge, Working Report 14, Information Systems Institute, Leipzig University. |
| Pereira Júnior, V. C., Fileto, R., Santos de Souza, W., Wittwer M., Reinhold, O., Alt R., A Semantic BI Process for Detecting and Analyzing Mentions of Interest for a Domain in Tweets, in: Proceedings 24. Brazilian Symposium on Multimedia and the Web (WebMedia ’18), pp. 197-204. |
| Sachse, S., Customer-centric Service Management - Conceptualization and Evaluation of Customer-induced Service Composition, Doctoral Thesis, Leipzig University. |
| Viana, J., Stüber, R., Reinhold, O., Alt. R., Social CRM From the Customer Perspective: A Preliminary Analysis of Differences Between Brazilian and German Users, in: Proceedings Web Intelligence 2018 (WI18), Santiago de Chile, IEEE. |
2017 |
| Abramowicz, W., Alt, R., Franczyk, B. (Eds.), Business Information Systems Workshops, BIS 2016 International Workshops, Springer, Cham. |
| Alt, R., Electronic Markets on Academic Supply Chains, in: Electronic Markets 27(2017)2, pp. 91-96. |
| Alt, R., Electronic Markets on Transaction Costs, in: Electronic Markets 27(2017)4, pp. 297-301. |
| Alt, R., Militzer-Horstmann, C., Electronic Markets on the Media Industry, in: Electronic Markets 27(2017)1, pp. 1-5. |
| Alt, R., Tao, X., Unland, R., Preface - Proceedings of the 2017 IEEE/WIC/ACM International Conference on Web Intelligence, in: Proceedings International Conference on Web Intelligence (WI17), Leipzig. |
| Alt, R., Zimmermann, H.-D., Electronic Markets on Big Data Services, in: Electronic Markets 27(2017)3, pp. 191-195. |
| Cirqueira, D., Pinheiro, M., Braga, T., Jacob, A. Jr., Reinhold, O., Alt, R., Santana, Á., Improving Relationship Management in Universities With Sentiment Analysis and Topic Modeling of Social Media Channels: Learnings From UFPA, in: Proceedings International Conference on Web Intelligence (WI'17), Leipzig, pp. 998-1005. |
| Cundius, C., Alt, R., A Process-oriented Model to Business Value – The Case of Real-time IT Infrastructures, in: Proceedings 50. Hawaii International Conference on System Sciences (HICSS 2017), pp. 5017-5026. |
| Hrach, C., Toward a Configuration Model for User-Oriented Representations of Analytical Services, in: Abramowicz, W. et al. (Hrsg.), Business Information Systems Workshops, BIS 2016, Springer, Cham, pp. 408-417. |
| Lobato, F., Pinheiro, M., Jacob, A. Jr., Reinhold, O., Santana, A., Social CRM: Biggest Challenges to Make it Work in the Real World, in: Abramowicz, W. et al. (Eds.), Business Information Systems Workshops, BIS 2016, Springer, Cham, pp. 221-232. |
| Reinhold, O., Wittwer, M., Alt, R., Kirsten, T., Kiess, W., Exploring Context from the Consumer Perspective: Insights from eBusiness and Health Care, in: Abramowicz, W. et al. (Eds.), Business Information Systems Workshops, BIS 2016, Springer, Cham, pp. 340-346. |
| Tröger, R., Alt, R., Design Options for Supply Chain Visibility Services - Learnings from Three EPCIS Implementations, in: Electronic Markets 27(2017)2, pp. 141-156 (Download of author version). |
| Wende, E., Alt, R., King, G., Towards Genuine Virtual Collaboration: Designing the Use of Mobile Remote Presence in Offshore-Outsourced Projects, in: Proceedings 50. Hawaii International Conference on System Sciences (HICSS 2017), pp. 484-493. |
| Wittwer, M., Reinhold, O., Alt, R., Capturing Customer Context from Social Media - Mapping Social Media API and CRM Profile Data, in: Proceedings International Conference on Web Intelligence (WI'17), Leipzig, pp. 993-997. |
| Wittwer, M., Reinhold, O., Alt, R., Jessen, F., Stüber, R., Social Media Analytics Using Business Intelligence and Social Media Tools – Differences and Implications, in: Abramowicz, W. et al. (Eds.), Business Information Systems Workshops, BIS 2016, Springer, Cham, pp. 252-259. |
| Wittwer, M., Reinhold, O., Alt, R., Customer Context and Social CRM: A Literature Review and Research Agenda, in: Proceedings 30. Bled eConference, Bled. |
2016 |
| Abramowicz, W., Alt, R., Franczyk, B. (Eds.), Business Information Systems, Proceedings 19. International Conference on Business Information Systems (BIS 2016), Springer, Cham. |
| Alt, R., Electronic Markets on customer-orientation, in: Electronic Markets 26(2016)3, pp. 195–198. |
| Alt, R., Militzer-Horstmann, C., Zimmermann, H.-D., Electronic Markets on Self-archiving, in: Electronic Markets 26(2016)1, pp. 1-5. |
| Alt, R., Militzer-Horstmann, C., Zimmermann, H.-D., Electronic Markets on the Impact Factor, in: Electronic Markets 26(2016)2, pp. 95-101. |
| Alt, R., Zimmermann, H.-D., Electronic Markets on Electronic Markets in Education, in: Electronic Markets 26(2016)4, pp. 311-314. |
| Fischbach, M., Alt, R., Risk-aware Pricing of B2B Services: Approach, Realization and Application to a Payments Transaction Processing Service, in: Abramowicz, W. et al. (Eds.), Business Information Systems, Proceedings 19. International Conference on Business Information Systems (BIS 2016), Springer, Berlin, pp. 341-355. |
| Hartwig, M., Reinhold, O., Alt, R., Privacy Awareness in Mobile Business: How Mobile OS and Apps Support Transparency in the Use of Personal Data, in: Proceedings 29. Bled eConference, Bled (Outstanding Paper Award). |
| Nüesch, R., Zerndt, T., Alt, R., Ferretti, G., Tablets Penetrate the Customer Advisory Process: A Case from a Swiss Private Bank, in: Proceedings 29. Bled eConference, Bled. |
| Puschmann, T., Alt, R., Sharing Economy, in: Business & Information Systems Engineering 58(2016)1, pp. 93-99. |
| Wittwer, M., Reinhold, O., Alt, R., Social Media Analytics in Social CRM - Towards a Research Agenda, in: Proceedings 29. Bled eConference, Bled. |
2015 |
| Alt, R., Eckert, C., Puschmann, T., Network Management and Service Systems - The Case of German and Swiss Banks, in: Information Resources Management Journal 28(2015)1, pp. 38-56 (direct download). |
| Alt, R., Militzer-Horstmann, C., Zimmermann, H.-D., Editorial 25/1: 25 Years of Electronic Markets, in: Electronic Markets 25(2015)1, pp. 1-5. |
| Alt, R., Militzer-Horstmann, C., Zimmermann, H.-D., Editorial 25/2: Electronic Markets and Privacy, in: Electronic Markets 25(2015)2, pp. 87-90. |
| Alt, R., Zimmermann, H.-D., Editorial 25/3: Electronic Markets on Ecosystems and Tourism, in: Electronic Markets 25(2015)3, pp. 169-174. |
| Alt, R., Militzer-Horstmann, C., Zimmermann, H.-D., Editorial 25/4: Electronic Markets on Reviewing, in: Electronic Markets 25(2015)4, pp. 255-261. |
| Bons, R.W.H., Alt, R., e-Commerce Online Payments, in: Mansell, R., Ang, P.-H. (Eds.), The International Encyclopedia of Digital Communication and Society, Wiley Blackwell, Malden/Oxford, pp. 166-181 (link to Google Books) (Download of author version). |
| Klein, S., Alt, R., B2B Electronic Markets, in: Mansell, R., Ang, P.-H. (Eds.), The International Encyclopedia of Digital Communication and Society, Wileyy Blackwell Malden/Oxford, pp. 35-46 (link to Google Books) (Download of author version). |
| Morschheuser, B., Henzi, C., Alt, R., Increasing Intranet Usage Through Gamification - Insights from an Experiment in the Banking Industry, in: Proceedings 48. Hawaii International Conference on System Sciences (HICSS 2015) (Best Paper Nomination). |
| Morschheuser, B., Hrach, C., Alt, R., Lefanczyk, C., Gamifizierung mit BPMN, in: HMD - Praxis der Wirtschaftsinformatik 52(2015)6, pp. 840-850. |
| Nüesch, R., Alt, R., Puschmann, T., Hybrid Customer Interaction, in: Business & Information Systems Engineering 7(2015)1, pp. 73-78. |
2014 |
| Alt, R., Electronic Market Research: The Impact of Consumerization - An Interview with Hubert Österle, in: Electronic Markets 24(2014)4, pp. 251-253. |
| Alpar, P., Alt, R., Bensberg, F., Grob, H.-L., Weimann, P., Winter, R., Anwendungsorientierte Wirtschaftsinformatik - Strategische Planung, Entwicklung und Nutzung von Informationssystemen, 7. ed., Springer, Berlin/Heidelberg. |
| Alt, R., Österle, H., Electronic Markets and Journal Sections, in: Electronic Markets 24(2014)2, pp. 77-79. |
| Alt, R., Österle, H., Electronic Markets and Practice-orientation, in: Electronic Markets 24(2014)1, pp. 1-4. |
| Alt, R., Puschmann, T., Videoberatung löst die Bankfiliale ab, in: Frankfurter Allgemeine Zeitung, 12.05.14, p. 16. |
| Alt, R., Sachse, S., Kundenorientierung und die Sprache des Kunden - Konzept, Herausforderungen und erste Ergebnisse, in: Boes, A. (Ed.), Dienstleistung in der digitalen Gesellschaft, Campus, Frankfurt/New York, pp. 109-120. |
| Alt, R., Smits, M., Design and Value of Service-oriented Technologies for Smart Business Networking, in: Proceedings 22. European Conference on Information Systems (ECIS 2014). |
| Alt, R., Wittwer, M., Towards an Ontology-Based Approach for Social Media Analysis, in: Proceedings 22. European Conference on Information Systems (ECIS 2014). |
| Alt, R., Zerndt, T., Transformation durch praxisorientierte Forschung in der Bankenindustrie - Eine Zwischenbilanz von zehn Jahren CC Sourcing, in: Brenner, W., Hess, T. (Eds.), Wirtschaftsinformatik in Wissenschaft und Praxis - Festschrift für Hubert Österle, SpringerGabler, Berlin/Heidelberg. pp. 89-102. |
| Alt, R., Zimmermann, H.-D., Electronic Markets and General Research, in: Electronic Markets 24(2014)3, pp. 161-164. |
| Alt, R., Zimmermann, H.-D., Electronic Markets and Business Models, in: Electronic Markets 24(2014)4, p. 231-234. |
| Alt, R., Zimmermann, H.-D., Status of Business Model and Electronic Market Research: An Interview with Alexander Osterwalder, in: Electronic Markets 24(2014)4, pp. 243-249. |
| Alt, R., Zimmermann, H.-D., Status of Business Model and Electronic Market Research: An Interview with Paul Timmers, in: Electronic Markets 24(2014)4, pp. 235-241. |
| Fischbach, M., A Reference Architecture for Service Lifecycle Management - Construction and Application to Designing and Analyzing IT Support, Doctoral Thesis Leipzig University. |
| Herzog, A., Hrach, C., Schubert, N., Alt, R., Aufgabengebiete und Entwicklungspotenziale von Energiemanagementsystemen, in: Proceedings 8. Multi Conference Wirtschaftsinformatik (MKWI 2014), Paderborn. |
| Morschheuser, B., Bons, R., Alt, R., Outsourcing: Die Standardisierung gewinnt an Relevanz, in: Die Bank 4(2014), pp. 76-78. |
| Nüesch, R., Puschmann, T., Alt, R., Realizing Value From Tablet-Supported Customer Advisory: Cases From the Banking Industry, in: Proceedings 27. Bled eConference, Bled, pp. 14-27. |
| Sachse, S., Alt, R., Puschmann, T., Towards Customer-centric Mass Customization - Contribution of a Customer Model, in: Proceedings 8. Multi Conference Wirtschaftsinformatik (MKWI 2014), Paderborn. |
| Winter, A., Alt, R., Ehmke, J., Haux, R., Mattfeld, D., Oberweis, A., Paech, B., Customer-enabled Orchestration of Complex Services: A New Paradigm even for Health Care?, in: Biomedical Engineering - Biomedizinische Technik 59 (2014), p. 709. |
2013 |
| Alt, R., Drei Thesen zu einem Zukunftskonzept, in: RTM Kompass - Eine Einführung in Real Time Marketing, Resolution Media, Dusseldorf. |
| Alt, R., Franczyk, B. (Eds.), Innovation, Integration, Individualization, Proceedings 11. International Conference on Wirtschaftsinformatik (WI2013), Leipzig. |
| Alt, R., Österle, H., Electronic Markets and Conference Contributions, in: Electronic Markets 23(2013)4, pp. 266-267. |
| Alt, R., Österle, H., Electronic Markets on Internet Marketing, in: Electronic Markets 23(2013)3, pp. 173-174. |
| Alt, R., Heyden, K., Österle, H., Editorial 23/2, in: Electronic Markets 23(2013)2, pp. 85-87. |
| Alt, R., Österle, H., Editorial 23/1, in: Electronic Markets 23(2013)1, p. 1. |
| Alt, R., Puschmann, T., Kundenzentriertes Banking, in: Alma 1/2013, p. 21. |
| Cundius, C., Alt, R., Real-time or Near Real-time? Towards a Real-time Assessment Model, in: Proceedings 34. International Conference on Information Systems (ICIS 2013), Milan (Best Paper Nomination). |
| Fischbach, M., Puschmann, T., Alt, R., Enhancing Service Lifecycle Management - Costing as Part of Service Descriptions, in: Proceedings 19. Americas Conference on Information Systems (AMCIS 2013), Chicago. |
| Fischbach, M., Puschmann, T., Alt, R., Enhancing SOA with Service Lifecycle Management - Towards a Functional Reference Model, in: Proceedings 21. European Conference on Information Systems (ECIS 2013), Utrecht. |
| Fischbach, M., Puschmann, T., Alt, R., Supporting Service Management with Graph-based Service System Visualization, Manipulation and Analysis, in: Proceedings 19. Americas Conference on Information Systems (AMCIS 2013), Chicago. |
| Fischbach, M., Puschmann, T., Alt, R., Service Lifecycle Management, in: Business & Information Systems Engineering 5(2013)1, pp. 45-49. |
| Reinhold, O., Alt, R., How Companies are Implementing Social Customer Relationship Management: Insights from three Case Studies, in: Proceedings 26. Bled eConference, Bled. |
| Schmalzried, D., Cundius, C., Franke, R., Lambeck, C., Alt, R., Zimmermann, W., Groh, R., In-Memory basierte Real-Time Supply Chain Planung, in: Alt, R., Franczyk, B. (Eds.), Proceedings 11. International Conference on Wirtschaftsinformatik (WI2013), Leipzig, pp. 197-211. |
| Schmalzried, D., Alt, R., Anforderungen an das In-Memory-Data-Management als Schritt zum Echtzeitunternehmen, in: Proceedings 43. Annual Conference of the German Informatics Society (Informatik 2011), Koblenz. |
| Schreiter, J., Alt, R., Modellierungswerkzeuge zur Abbildung der Standardisierung und Individualisierung bei Hochschulprozessen, in: Proceedings 43. Annual Conference of the German Informatics Society (Informatik 2011), Workshop Hochschule 2020, Koblenz, pp. 320-333. |
2012 |
| Alt, R., E-Business und Logistik, in: Klaus, P., Krieger, W., Krupp, M. (Eds.), Gabler Lexikon Logistik - Management logistischer Netzwerke und Flüsse, 5. Ed., Springer Gabler, Wiesbaden, pp. 133-139 (incl. 80 catchwords). |
| Alt, R., Heyden, K., Österle, H., Editorial 22/4, in: Electronic Markets 22(2012)4, pp. 195-196. |
| Alt, R., Heyden, K., Österle, H., Editorial 22/3, in: Electronic Markets 22(2012)3, pp. 129-130. |
| Alt, R., Österle, H., Heyden, K., Editorial 22/1, in: Electronic Markets 22(2012)1, pp. 1-3. |
| Alt, R., Österle, H., Heyden, K., Editorial 22/2, in: Electronic Markets 22(2012)2, pp. 69-70. |
| Alt, R., Puschmann, T., The Rise of Customer-oriented Banking - Electronic Markets are Paving the Way for Change in the Financial Industry, in: Electronic Markets 22(2012)4, pp. 203-215 (Download of author version). |
| Alt, R., Puschmann, T., Sachse, S., Frische Impulse, in: Schweizer Bank 11/2012, p. 32. |
| Alt, R., Reinhold, O., Social Customer Relationship Management (Social CRM) - Application and Technology, in: Business & Information Systems Engineering 4(2012)5, pp. 287-291. |
| Alt, R., Reinhold, O., Social Customer Relationship Management, in: WISU - Das Wirtschaftsstudium 41(2012)4, pp. 508-514. |
| Alt, R., Schreiter, J., Informationstechnische Innovation zur marketing- und logistikorientierten Integration, in: Stölzle, W., Lieb, T.C. (Eds.), Business Innovation in der Logistik, Springer Gabler, Wiesbaden, pp. 165-188. |
| Bons, R.W.H., Alt, R., Lee, H.G., Weber, B., Banking in the Internet and Mobile Era, in: Electronic Markets 22(2012)4, pp. 197-202. |
| Hrach, C., Alt, R., Operational Business Intelligence bei Call Centern - Erkenntnisse einer Fallstudienuntersuchung, in: Mattfeld, D.-C., Robra-Bissantz, S. (Eds.), Proceedings 7. Multikonferenz Wirtschaftsinformatik (MKWI 2012), GITO, Braunschweig, pp. 1131-1143. |
| Hrach, C., Nöbel, L., Richthof, N.S., Alt, R., Datenschutz im Call Center: Aufzeichnung und Verwendung personenbezogener Daten, in: RDV - Recht der Datenverarbeitung 28(2012)6, pp. 280-285. |
| Lambeck, C., Schmalzried, D., Alt, R., Groh, R., Changing Concepts in Human-Computer-Interaction in Real-Time Enterprise Systems - Introducing a Concept for Intuitive Decision Support in SCM Scenarios, in: Proceedings 14. International Conference on Enterprise Information Systems (ICEIS), Wroclaw. |
| Mansfeldt, K., Integrierte Gestaltung und Bewertung für strategische Entscheidungen - Ein serviceorientierter Ansatz am Beispiel der Finanzindustrie, Band 9, Logos, Berlin. |
| Nüesch, R., Puschmann, T., Alt, R., A Framework for Assessing Web 2.0 Customer Interaction Maturity: The Case of the Banking Industry, in: Proceedings 25. Bled eConference, Bled 2012, pp. 238-249. |
| Österle, H., Alt, R., Puschmann, T., Konsumentenzentriertes Banking, in: HSG Blatt, No. 2, 2012, p. 2. |
| Puschmann, T., Nüesch, R., Alt, R., Transformation towards Customer-oriented Service Architectures in the Financial Industry, in: Proceedings 20. European Conference on Information Systems (ECIS 2012), Barcelona. |
| Reinhold, O., Alt, R., Social Customer Relationship Management: State of the Art and Leanings from Current Projects, in: Proceedings 25. Bled eConference, Bled 2012, pp. 155-169. |
| Sachse, S., Puschmann, T., Alt, R., Towards Customer-oriented Electronic Markets - A Survey Among Digital Natives in the Financial Industry, in: Proceedings 25. Bled eConference, Bled 2012, pp. 333-354. |
| Schmalzried, D., Fiebig, M., Lambeck, C., Alt, R., Groh, R., Intuitive Interaktion in betrieblichen Anwendungen, in: ERP-Management, Iss. 2, 2012, pp. 57-60. |
| Schreiter, J., Alt, R., Auth, G., Business Engineering bei der Einführung von Campus-Management-Systemen – Herausforderungen und Potenziale, in: Proceedings 42. Annual Conference of the German Informatics Society (Informatik 2012), Workshop Hochchule 2020, Bonn, pp. 642-656. |
| Winter, A., Alt, R., Ehmke, J., Haux, R., Ludwig, W., Mattfeld, D., Oberweis, A., Paech, B., Manifest - Kundeninduzierte Orchestrierung komplexer Dienstleistungen, in: Informatik Spektrum 35(2012)6, pp. 399-408. |
2011 |
| Alpar, P., Alt, R., Bensberg, F., Grob, H.-L., Weimann, P., Winter, R., Anwendungsorientierte Wirtschaftsinformatik - Strategische Planung, Entwicklung und Nutzung von Informationssystemen, 6. Ed., Vieweg-Teubner, Wiesbaden. |
| Alt, R., Transformation von Banken - Konsortialforschungsprojekt zwischen Wissenschaft und Praxis, in: Journal Universität Leipzig, Iss. 2, 2011, p. 21. |
| Alt, R., Auth, G., Campus Management System, in: Kurbel, K. et al. (Eds.), Enzyklopädie der Wirtschaftsinformatik, 5. Ed., Online-Encyclopedia. |
| Alt, R., Buurman, G., Puschmann, T., Konturen einer neuen Finanzmarkt-Infrastruktur, in: Neue Zürcher Zeitung, No. 257, 3.11.11, p. 31. |
| Alt, R., Eisenecker, U., Franczyk, B., Heyden, K. (Eds.), Proceedings 15. Interuniversitäres Doktorandenseminar Wirtschaftsinformatik der Universitäten Chemnitz, Dresden, Freiberg, Halle-Wittenberg, Jena und Leipzig, Working report No. 8, Information Systems Institute, University of Leipzig. |
| Alt, R., Klein, S., Twenty Years of Electronic Markets Research – Looking Backwards towards the Future, in: Electronic Markets 21(2011)1, pp. 41-51 (Download of author version). |
| Auth, G., Alt, R., iPad ist keine Innovation mehr, Interview mit Peter Schneider, in: Wirtschaftsinformatik und Management, Iss. 5, 2011, pp. 6-11. |
| Eckert, C., Architektur zur Netzwerksteuerung in der Finanzindustrie, Iss. 6, Logos, Berlin 2011. |
| Ehrenberg, D., Wirtschaftsinformatik in Ostdeutschland, in: Heinrich, L. J. (Eds.), Geschichte der Wirtschaftsinformatik. Entstehung und Entwicklung einer Wissenschaftsdisziplin, Springer, Heidelberg, pp. 59-66. |
| Fischbach, M., Puschmann, T., Alt, R., Towards an Interdisciplinary View on Service Science - The Case of the Financial Services Industry, in: Proceedings Federated Conference on Computer Science and Information Systems (FEDCSIS), IEEE, pp. 521-527. |
| Hrach, C., Alt, R., Nöbel, L., Datenschutz im Call-Center, in: HMD-Praxis der Wirtschaftsinformatik, 48(2011)281, pp. 71-79. |
| Kohlmann, F., Geschäftsorientierte Referenz-Servicearchitektur für Banken, Iss. 7, Logos, Berlin. |
| Kohlmann, F., Alt, R., Integrierende geschäftsorientierte Servicearchitektur am Beispiel des Bankenbereichs, in: Proceedings 10. Internationale Konferenz Wirtschaftsinformatik (WI2011), Zurich, pp. 129-138. |
| Möwes, T., Puschmann, T., Alt, R., Service-based Integration of IT-Innovations in Customer-Bank-Interaction, in: Proceedings 10. Internationale Konferenz Wirtschaftsinformatik (WI2011), pp. 170-179. |
| Österle, H., Zimmermann, H.-D., Alt, R., Editorial 21/1, in: Electronic Markets 21(2011)1, pp. 1-3. |
| Pole, A., Puschmann, T., Fischbach, M., Alt, R., Web 2.0 Applications in Private Banking - Classification, Potentials, and Application Fields, in: Proceedings 19. European Conference on Information Systems (ECIS 2011), Aalto University, Helsinki. |
| Puschmann, T., Alt, R., Überbetriebliches Service Lifecycle Management, in: HMD - Praxis der Wirtschaftsinformatik, Vol. 48, Iss. 278, pp. 58-67. |
| Reinhold, O., Alt, R., Analytical Social CRM - Concept and Tool Support, in: Proceedings 24. Bled eConference, Bled, pp. 226-241. |
| Schreiter, J., Alt, R., Auth, G., Selection of Integrated Campus Management Systems: The Case of Almaweb, in: Proceedings International Congress European University Information Systems (EUNIS), Dublin. |
| Tröger, R., Alt, R., Serviceorientiertes SCEM - Nutzen und Architektur für globale Lieferketten am Beispiel der Modeindustrie, in: Bogaschewsky, R., Eßig, M., Lasch, R., Stölzle, W. (Eds.), Supply Chain Management Research - Aktuelle Forschungsergebnisse 2011, Gabler, , Wiesbaden 2011, pp. 255-265. |
| Tröger, R., Alt, R., Serviceorientiertes Supply Chain Event Management (SCEM) – Nutzen und Architektur für globale Lieferketten am Beispiel der Modeindustrie, in: Die Unternehmung 65(2011)2, pp. 114-130. |
2010 |
| Abramowicz, W., Alt, R., Fähnrich, K.-P., Franczyk, B., Maciaszek, L.A. (Eds.), Informatik 2010 - Business Process and Service Science - Proceedings of ISSS and BPSC, Vol. P-177, Iss. 3, Lecture Notes in Informatics, Bonn. |
| Alt, R., Bank-IT-Anwendungen mehr vom Kunden her denken, Interview mit Jan Gerold Winter, in: Bankmagazin, Iss. 8, 2010, pp. 50-51. |
| Alt, R., Wir müssen Bank-IT-Anwendungen mehr vom Kunden her denken, Interview mit Jan Gerold Winter, in: Wirtschaftsinformatik und Management, Iss. 4, 2010, pp. 6-11. |
| Alt, R., Abramowicz, W., Demirkan, H., Service-orientation in Electronic Markets, in: Electronic Markets 20(2010)3-4, pp. 177-180. |
| Alt, R., Auth, G., Campus Management System, in: Business & Information Systems Engineering 2(2010)3, pp. 187-190. |
| Alt, R., Bernet, B., Eckert, C., Etter, W., Fischbach, M., Kohlmann, F., Kutsch, O., Mansfeldt, K., Möwes, T., Puschmann, T., Zerndt, T., Transformation zur Bank 2015, Market Survey, Competence Center Sourcing, St.Gallen, Leipzig. |
| Alt, R., Möwes, T., Puschmann, T., Neue Wege zum Kunden, in: Bankmagazin, Iss. 8, 2010, pp. 40-41. |
| Alt, R., Möwes, T., Puschmann, T., Neue Wege zum Kunden - Innovationen in der Kunde-Bank-Interaktion, in: Wirtschaftsinformatik und Management, Iss. 4, 2010, pp. 40-46. |
| Alt, R., Puschmann, T., Die Bank der Zukunft, in: Geldinstitute, Iss. 3, 2010, pp. 10-11. |
| Alt, R., Smits, M., Design Options for Service Directories, in: Proceedings 18. European Conference on Information Systems (ECIS 2010), Pretoria 2010. |
| Eckert, C., Alt, R., Österle, H., Finanznetzwerke professionell steuern - Ein Ansatz zum Management verteilter Leistungserstellung, in: Zeitschrift für Organisation 97(2010)2, pp. 90-97. |
| Ehrenberg, D., Schneider, R., Wissensmanagement durch Web 2.0 vor dem Durchbruch, in: Betriebswirtschaftliche Blätter 59 (2010) 3, pp. 141-146. |
| Hrach, C., Alt, R., Datenschutz in Call Centern - Bestandsaufnahme zur Aufzeichnung und Verwendung personenbezogener Daten, Working report No. 6, Information Systems Institute, University of Leipzig. |
| Hrach, C., Alt, R., Fallstudien zum Einsatz von Business Intelligence in Call Centern, Working report No. 7, Information Systems Institute, University of Leipzig. |
| Kohlmann, F., Alt, R., The Impact of Service-Oriented Architecture on Business Networkability, in: Proceedings 18. European Conference on Information Systems (ECIS 2010), Pretoria. |
| Kohlmann, F., Alt, R., Puschmann, T., Zerndt, T., Zukunftsszenario: Eckpunkte für die Universalbank 2015, in: Die Bank, Iss. 3, 2010, pp. 40-44. |
| Kohlmann, F., Börner, R., Alt, R., A Framework for the Design of Service Maps, in: Proceedings 16. Americas Conference on Information Systems (AMCIS 2010), Lima. |
| Mansfeldt, K., Alt, R., Puschmann, T., Ansatz zur integrierten Gestaltung und Bewertung am Beispiel des Financial Sourcing, in: Schumann, M., Kolbe, L.M., Breitner, M.H., Frerichs, A. (Eds.), Proceedings 6. Multikonferenz Wirtschaftsinformatik (MKWI 2010), Universitätsverlag Göttingen, Göttingen, pp. 1845-1856. |
| Mansfeldt, K., Alt, R., Puschmann, T., Integrierte Gestaltung und Bewertung zur Entscheidungsunterstützung im Financial Sourcing, in: BIT - Banking Information Technology, Iss. 2, 2010, pp. 43-53. |
| Tröger, R., Alt, R., Service-oriented Supply Chain Event Management - A Case Study from the Fashion Industry, in: Abramowicz, W., Alt, R., Fähnrich, K.-P., Franczyk, B., Maciaszek, L.A. (Eds.), Informatik 2010 - Business Process and Service Science - Proceedings of ISSS and BPSC, Vol. P-177, Iss. 3, Lecture Notes in Informatics, Bonn, pp. 31-42. |
| Werner, A., Hrach, C., Heyden, K., Alt, R., Franczyk, B., Value Chain Cockpit auf Basis betrieblicher Anwendungssysteme, in: Schumann, M., Kolbe, L.M., Breitner, M.H., Frerichs, A. (Eds), Proceedings 6. Multikonferenz Wirtschaftsinformatik (MKWI 2010), Universitätsverlag Göttingen, Göttingen. |
2009 |
| Alt, R., Innovation durch Services Science, in: FAZ Managementkompass 2/2009, pp. 9-11. |
| Alt, R., Bernet, B., Zerndt, T., Transformation von Banken - Praxis des In- und Outsourcings auf dem Weg zur Bank 2015, Springer, Berlin. |
| Alt, R., Fähnrich, K.-P., Franczyk, B. (Eds.), Proceedings 1. International Symposium on Services Science (Academic Track), Leipziger Beiträge zur Wirtschaftsinformatik, Volume 5, Logos, Berlin. |
| Alt, R., Zerndt, T., De nombreuses banques devront revoir leur business model, Interview in: L’Hebdo 12.11.09, pp. 72-73. |
| Alt, R., Zerndt, T., Die Bank der Zukunft, Interview in Compass, October 2009, pp. 10-11. |
| Ehrenberg, D., Lassmann, W., Stahlknecht, P., Rogge, R., Runge, W., 40 Years of Operations Research (OR) in the GDR (1949-1989), in: OR News, Iss. 36, June 2009, pp. 9-12. |
| Fähnrich, K.-P., Alt, R., Franczyk, B. (Eds.), Practitioner Track - International Symposium on Services Science (ISSS'09), Leipziger Beiträge zur Informatik, Band XV, Leipzig. |
| Hrach, C., Alt, R., Anwendungspotenziale für Business Intelligence-Technologien im Call Center-Bereich, in: Proceedings 9. Internationale Tagung Wirtschaftsinformatik (WI2009), Vienna, pp. 369-378. |
| Kohlmann, F., Alt, R., Aligning Service Maps - A Methodological Approach from the Financial Industry, in: Proceedings 42. Hawaii International Conference on System Sciences (HICSS 2009), pp. 1-10. |
| Kohlmann, F., Alt, R., Vernetzung durch Serviceorientierung, in: Alt, R., Bernet, B., Zerndt, T. (Eds.), Transformation von Banken: Praxis des In- und Outsourcings auf dem Weg zur Bank 2015, Springer, Berlin, pp. 100-128. |
| Kohlmann, F., Alt, R., Business-Oriented Service Design In Practice: Learnings From A Swiss Universal Bank, in: Proceedings 1. International Symposium on Service Science (ISSS09), Logos, Berlin, pp. 201-215. |
| Kohlmann, F., Alt, R., Deducing Service Ownerships in Financial Networks, in: Proceedings 15. Americas Conference of Information Systems (AMCIS 2009), San Francisco. |
| Müller, J., Tröger, R., Zeier, A., Alt, R., Gain in Transparency versus Investment in the EPC Network - Analysis and Results of a Discrete Event Simulation based on a Case Study in the Fashion Industry, in: Proceedings 7. International Joint Conference on Service Oriented Computing (ICSOC-ServiceWave), Stockholm. |
| Reinhold, O., Auswirkungen auf die Gestaltung von CRM-Anwendungssystemen durch Kooperation von Unternehmen entlang von Wertschöpfungsketten und in Unternehmensnetzwerken, in: Proceedings WI2009 Doctoral Consortium, Bayreuther Arbeitspapiere zur Wirtschaftsinformatik No. 26, Vienna . |
| Reinhold, O., Alt, R., Enhancing Collaborative CRM with Mobile Technologies, in: Proceedings 22. Bled eConference, Bled. |
| Schmalzried, D., Alt, R., Jänicke, W., Paradigmenwechsel bei Sales and Operations Planung, in: Productivity Management 14(2009)3, pp. 58-61. |
2008 |
| Alt, R., Business Network Redesign Methodologies in Action, in: Grover, V., Markus, M.L. (Eds.), Business Process Transformation, Advances in Management Information Systems, M.E. Sharpe, Armonk (NY), pp. 207-233. |
| Alt, R., E-Business und Logistik, in: Klaus, P., Krieger, W. (Eds.), Gabler Lexikon Logistik - Management logistischer Netzwerke und Flüsse, 4. Ed., Gabler, Wiesbaden, pp. 132-138. |
| Alt, R., Überbetriebliches Prozessmanagement. Gestaltungsalternativen und Vorgehen am Beispiel integrierter Prozessportale, Volume 1, Logos Verlag, Berlin (Partial download). |
| Alt, R., Eisenecker, U., Franczyk, B. (Eds.), 9. Interuniversitäres Doktorandenseminar Wirtschaftsinformatik der Universitäten Halle-Wittenberg, Jena und Leipzig, Working report No. 3, Information Systems Institute, University of Leipzig. |
| Alt, R., Legner, C., Schwerpunktstichwort 'Business Networking', in: Häberle, S.G. (Eds.), Das neue Lexikon der Betriebswirtschaftslehre, Oldenbourg, München/Wien, pp. 165-169. |
| Alt, R., Zerndt, T., The Networked Banks of the Future, in: SAPInfo 23.09.08. |
| Alt, R., Zerndt, T., Finanznetzwerke durch Outsourcing - das Beispiel der Schweiz, in: Kaib, B. (Ed.), Outsourcing in Banken, Gabler, Wiesbaden, pp. 315-343. |
| Ehrenberg, D., Ewig, M., Interorganisatorische Vernetzung im Collaborative Business, in: Kortzfleisch, H., Bohl, O. (Eds.), Wissen, Vernetzung, Virtualisierung: liber amicorum zum 65. Geburtstag von Univ.-Prof. Dr. Udo Winand, Lohmar, pp. 267-278. |
| Hrach, C., Alt, R., Einsatz von Business-Intelligence Technologien in Call Centern, Working report No. 1, Information Systems Institute, University of Leipzig. |
| Kohlmann, F., Gestaltung serviceorientierter Architekturen in Finanznetzwerken - Vorgehensmodell und Referenzservicearchitektur, in: Alt, R., Eisenecker, U., Franczyk, B. (Eds.), Proceedings 9. Interuniversitäres Doktorandenseminar Wirtschaftsinformatik der Universitäten Halle-Wittenberg, Jena und Leipzig, Working report No. 3, Leipzig, pp. 23-29. |
| Reitbauer, S., Kohlmann, F., Eckert, C., Mansfeldt, K., Alt, R., Redesigning Business Networks – Reference Process, Network And Service Map, in: Proceedings 23. Annual ACM Symposium on Applied Computing (SAC08), Fortaleza, pp. 540-547. |
| Reinhold, O., Gestaltungsbereiche und funktionale Anforderungen des überbetrieblichen CRM, in: Alt, R., Eisenecker, U., Franczyk, B. (Eds.), Proceedings 9th Interuniversitäres Doktorandenseminar Wirtschaftsinformatik der Universitäten Halle-Wittenberg, Jena und Leipzig, Working report No. 3, Leipzig, pp. 41-49. |
| Reinhold, O., Alt, R., Usability of CRM Systems as Collaboration Infrastructures in Business Networks, in: Proceedings 21. Bled eConference, Bled. |
| Schmelich, V., Alt, R., Functional Analysis of Open ERP-Systems - An Exploratory Analysis, Working report No. 2, Information Systems Institute, University of Leipzig. |
2007 |
| Alt, R., Kohlmann, F., Woher stammen die Services?, 2007, http://admin-vm6.iwi.unisg.ch/kagermann/index.php?id=56. |
| Alt, R., Smits, M., Networkability of Organizations and Business Networks, in: Österle, H., Schelp, J., Winter, R. (Eds.), Proceedings 15. European Conference on Information Systems (ECIS 2007), St. Gallen, S. 119-130. |
| Kohlmann, F., Alt, R., Business-Driven Service Modelling- A Methodological Approach from the Finance Industry, in: Maciaszek, L., Abramowicz, W. (Eds.), Proceedings 1. International Working Conference on Business Process and Services Computing (BPSC07), Leipzig, pp. 180-193. |
| Kohlmann, F., Service Modelling: A Hybrid Approach In Decomposed Financial Value Chains, in: Proceedings 2. International Workshop on Enterprise Modelling and Information Systems Architecture (EMISA), St. Goar, pp. 205-218. |
| Kohlmann, F., Reitbauer, S., Eckert, C., Alt, R., Instruments For An Integrated Business Network Redesign In The Financial Industry, in: Proceedings 3. International Workshop on Enterprise Applications and Services in the Finance Industry (FinanceCom07), Springer, Montreal, pp. 136-150. |
| Reinhold, O., Kooperatives CRM in Unternehmensnetzwerken: Forschungsagenda, Tagungsband des 8. Interuniversitären Doktorandenseminars Wirtschaftsinformatik der Universitäten Halle-Wittenberg, Jena und Leipzig, Halle. |
2006 |
| Alt, R., Puschmann, T., Success Factors in CRM Implementation: Results from a Consortial Benchmarking Study, in: Romano, N., Fjermestad, J. (Eds.), Electronic Customer Relationship Management, Advances in Management Information Systems, M.E. Sharpe, pp. 69-86 (Download of author version). |
| Alt, R., Puschmann, T., Ansätze zur Lösung des Integrationsproblems bei Prozessportalen, in: Schelp, J., Winter, R., Frank, U., Rieger, B., Turowski, K. (Eds.), Integration, Informationslogistik und Architektur, German Informatics Society, Bonn, pp. 467-484. |
| Alt, R., Zerndt, T., Bewertung von Sourcing-Modellen in der Bankenbranche, in: Zeitschrift für Controlling & Management, Special Edition 2/2006, pp. 107-115. |
2005 |
| Alt, R., Gizanis, D., Legner, C., Collaborative Order Management: Towards Standard Solutions for Interorganizational Order Management, in: International Journal of Technology Management 31(2005)1/2, pp. 78-97. |
| Alt, R., Legner, C., Österle, H., Virtuelle Organisation – Konzept, Realität und Umsetzung, in: HMD - Praxis der Wirtschaftsinformatik 42(2005)242, pp. 7-20. |
| Alt, R., Puschmann, T., Developing Customer Process Orientation - The Case of Pharma Corp, in: Business Process Management Journal 11(2005)4, pp. 297-315. |
| Alt, R., Puschmann, T., Österle, H., Erfolgsfaktoren im Customer Relationship Management, in: Zeitschrift für Betriebswirtschaft 75(2005)2, pp. 185-208. |
| Alt, R., Reitbauer, S., Towards an Integrated Architecture and Assessment Model for Financial Sourcing, in: Rabhi, F., Veit, D.J., Weinhardt, C. (Eds.), Proceedings 2nd International Workshop on Enterprise, Applications and Services in the Finance Industry (FinanceCom05), IEEE: Los Alamitos, pp. 67-74. |
| Alt, R., Zerndt, T., Fundiert entscheiden, in: Schweizer Bank 6/2005, pp. 44-46. |
| Alt, R., Zerndt, T., Process Sourcing bei Banken: Die nächste Vernetzungsstufe, in: Business Intelligence Magazine 1/2005, pp. 50-53. |
| Puschmann, T., Alt, R., Developing and Integration Architecture for Process Portals, in: European Journal of Information Systems 14(2005)2, pp. 121-134. |
| Puschmann, T., Alt, R., Successful Use of eProcurement in Supply Chains, in: Supply Chain Management: An International Journal 10(2005)2, pp. 122-133. |
2004 |
| Alt, R., Österle, H., Real-time Business: Lösungen, Bausteine und Potenziale des Business Networking, Springer, Berlin etc. |
| Alt, R., Puschmann, T., Successful Practices in Customer Relationship Management, in: Proceedings 37. Hawaii International Conference on System Sciences (HICSS 2004), IEEE, Los Alamitos (CA). |
| Cäsar, M.A., Alt, R., Kaltenmorgen, N., Transformation in der chemischen Industrie – Das Beispiel der Ticona GmbH, in: Chamoni, P., Deiters, W., Gronau, N., Kutsche, R.-D., Loos, P., Müller-Merbach, H., Rieger, B., Sandkuhl, K. (Hrsg.), 3. Proceedings Multikonferenz Wirtschaftsinformatik (MKWI 2004), Vol. 2, Akademische Verlagsgesellschaft, Berlin, pp. 76-91. |
| Puschmann, T., Alt, R., Enterprise Application Integration Systems and Architecture - The Case of the Robert Bosch Group, in: Proceedings 37. Hawaii International Conference on Systems Sciences (HICSS 2004), IEEE, Los Alamitos, and Journal of Enterprise Information Management, 17(2004)2, pp. 105-116. |
| Puschmann, T., Alt, R., Process Portals - Architecture and Integration, in: Proceedings 37. Hawaii International Conference on System Sciences (HICSS 2004), IEEE, Los Alamitos (CA). |
2003 |
| Alt, R., Collaborative Computing - der nächste Schritt im Business Networking, in: Beyer, L., Frick, D., Gadatsch, A., Maucher, I., Paul, H. (Eds.), Vom E-Business zur E-Society - New Economy im Wandel, Hamp, Munich/Mering, pp. 103-127. |
| Alt, R., Transformation in the Pharmaceutical Industry - Developing Customer Orientation at Pharma Corp., in: Proceedings 16. Bled eConference, Bled, pp. 522-538. |
| Alt, R., Barak, V., Huber, T., Österle, H., Puschmann, T., Customer Relationship Management Architecture in the Pharmaceutical Industry, in: International Journal of Healthcare Technology and Management 5(2003)3/4/5, pp. 296-314. |
| Alt, R., Heutschi, R., Österle, H., WebServices - Hype oder Lösung?, in: io new management 72(2003)1-2, pp. 63-70. |
| Alt, R., Zbornik, S., Integration of Electronic Services in the Execution of Business Transactions, in: Monteiro, J., Swatman, P.M.C., Tavares, L.V. (Eds.), Towards the Knowledge Society, Springer, Boston (MA), pp. 717-732. |
2002 |
| Alt, R., Zbornik, S., Integrierte Geschäftsabwicklung mit Electronic Bill Presentment and Payment, in: Weinhardt, C., Holtmann, C. (Eds.), E-Commerce: Netze, Märkte, Technologien, Physica, Heidelberg. |
| Alt, R., Reichmayr, C., Cäsar, M., Zurmühlen, R., Evolution of Electronic Catalogs to Customer Process Portals - A Structured Approach at ETA S.A., in: Proceedings 15. Bled eConference, Bled. |
| Österle, H., Fleisch, E., Alt, R., Business Networking in der Praxis: Beispiele und Strategien zur Vernetzung mit Kunden und Lieferanten, Springer, Berlin etc. |
2001 |
| Österle, H., Fleisch, E., Alt, R., Business Networking: Shaping Collaboration Between Enterprises, 2nd Ed., Springer, Berlin etc. |
| Puschmann, T., Thalmann, O., Alt, R., Healthcare Portals - Customer Centricity in the Pharmaceutical Industry, in: Proceedings 9. European Conference on Information Systems (ECIS 2001), Bled. |
2000 |
| Alt, R., Fleisch, E., Business Networking Systems - Characteristics and Lessons Learned, in: International Journal of Electronic Commerce 5(2000)2, S. 7-27. |
| Alt, R., Fleisch, E., Österle, H., Electronic Commerce and Supply Chain Management at ETA Fabriques d'Ebauches SA, in: Journal of Electronic Commerce Research 1(2000)1/2, pp. 78-97. |
| Alt, R., Fleisch, E., Werle, O., The Concept of Networkability - How to Make Companies Competitive in Business Networks, in: Proceedings 8. European Conference on Information Systems (ECIS 2000), Vienna. |
| Alt, R., Grünauer, K.-M., Reichmayr, C., Interaction of Electronic Commerce and Supply Chain Management - Insights from 'The Swatch Group', in: Proceedings 33. Hawaii International Conference on System Sciences (HICSS 2000), IEEE, Los Alamitos (CA). |
| Alt, R., Schmid, B., Logistik und Electronic Commerce - Perspektiven durch zwei sich wechselseitig ergänzende Konzepte, in: Zeitschrift für Betriebswirtschaft 70(2000)1, pp. 75-99. |
| Huber, T., Alt, R., Österle, H., Templates - Instruments for Standardizing ERP Systems, in: Proceedings 33. Hawaii International Conference on System Sciences (HICSS 2000), IEEE, Los Alamitos (CA). |
| Österle, H., Fleisch, E., Alt, R., Business Networking: Shaping Enterprise Relationships on the Internet, Springer, Berlin etc. |
1999 |
| Alt, R., Fleisch, E., Key Sucess Factors in Implementing Business Networking Systems, in: Proceedings 12. Bled eConference, Bled. |
| Alt, R., Klein, S., Lessons in Electronic Commerce - The Case of Electronic Transportation Markets, in: Failure & Lessons Learned in Information Technology Management 3(1999)3, S. 81-93 (Download of author version). |
1998 |
| Alt, R., Klein, S., Learning from Failure - The Myths and Magic of Electronic Transportation Exchanges, in: Proceedings 31. Hawaii International Conference on System Sciences (HICSS 1998), IEEE, Los Alamitos (CA). |
1997 |
| Alt, R., Interorganisationssysteme in der Logistik - Interaktionsorientierte Gestaltung von Koordinationsinstrumenten, Deutscher Universitätsverlag, Wiesbaden. |
1995 |
| Alt, R., Cathomen, I., Handbuch Interorganisationssysteme - Anwendungen für die Waren- und Finanzlogistik, SpringerVieweg, Wiesbaden. |
1994 |
| Alt, R., Klein, S., Kuhn, C., Electronic Task Allocation as Internal Market, in: Proceedings 2. European Conference on Information Systems (ECIS 1994), Breukelen, pp. 424-432. |
| Alt, R., Klein, S., Kuhn, C., Electronic Coordination Mechanisms for Service Task Allocation, in: Baskerville, R., Smithson, S., Ngwenyama, O., DeGross, J.I. (Eds.), Transforming Organizations with Information Technology, North-Holland, Amsterdam, pp. 199-217. |
